Recruiting By embedding Lync into the Interactive Intelligence contact center agent desktop, it can take full advantage of Lync's ability to provide presence status information of workers throughout the enterprise. Scholarship Program Solutions With the Customer Interaction Center from Interactive Intelligence, you deliver an exceptional experience to every customer you serve. Interactive Intelligence was a telecommunications software and cloud computing development company that provided unified business communications solutions for call centers, Voice over IP companies, and business process automation. Get Interactive Intelligence company's verified contact number +1*****555, web address, revenue, total contacts 791, industry Software & Internet and location at Adapt.io In 1995, Brown became the President and chief executive officer of the company. Enterprise Pricing Under the agreement, Interactive shareholders will receive $60.50 per share in cash, representing a premium of 36 percent to Interactive Intelligence’s … [11][12], In March 2011, the company acquired Agori Communications, a German-based reseller of its multichannel contact center solutions. © 2020 All Rights Reserved. Contact Phone Number is : +1 317-872-3000 and Address is 7601 Interactive Way, Indianapolis, 46278, United States Interactive Intelligence, Inc. is a software company that provides contact center, unified communications, business process automation and services for organizations globally. FREE TRIAL search Toggle navigation. [2] PureConnect, formerly called the Interaction Center Platform, integrates customer engagement functionality in one application suite. Power your contact center with Genesys AI for personalized experiences at scale. Prospector Enter your corporate address and we'll get you set up. Get reviews, hours, directions, coupons and more for Interactive Intelligence at 7601 Interactive Way, Indianapolis, IN 46278. Genesys acquired Interactive Intelligence in December 2016. Interactive Intelligence also offers scalable server virtualization architecture that provides dedicated servers for increased reliability, security and control. Interactive Intelligence is a growing area of interest for students, and a growing need for society. Customer Testimonials What is Interactive Intelligence's revenue? Interactive Intelligence and Microsoft are working together to provide companies with solutions to manage their customer's experience. Seth Potter ICR, Inc. seth.potter@icrinc.com 646.277.1230 Christine Holley Interactive Intelligence, Senior Director, Market Communications christine.holley@inin.com 317.715.8220 The company's unified IP communications solutions, which can be deployed on-premise or via the cloud, include vertical-specific applications for insurance and collections. Complete the form and we'll be in touch right away. Sign In PureCloud is a contact center as a service (CCaaS) cloud platform that manages customer communication with comprehensive features. Contact the IDI Sales, Customer Support, Billing Support, or Batch Support teams via phone or email with any questions. Terms of Use | Contact us to find out more. Lead Builder [17], In May 2016, the company sold Acrosoft to Hyland Software. Sales Get Interactive Intelligence company's verified contact number +1*****555, web address, revenue, total contacts 791, industry Software & Internet and location at Adapt.io P.O. P.O. Privacy | An interactive CDC map shows how the COVID-19 vaccine rollout is going in your state — and how far the US lags behind its goal Susie Neilson 2020-12-31T23:22:29Z [1], In September 1999, during the dot-com bubble, the company became a public company via an initial public offering that raised $29 million and its stock price rose 141% on its first day of trading. [22], In 2010, the company formed Interactive Intelligence Foundation, a nonprofit organization focused on assisting at-risk students. Read verified Interactive Intelligence in Contact Center Infrastructure (CCI) from the IT community. [24], The company was recognized as a "market leader" by industry analyst firms such as Datamonitor,[25] Frost & Sullivan,[26] and Gartner. Interactive Intelligence offers contact centers several choices of deployment models, including a premise-based solution, a cloud-based solution, termed “communications-as-a-service” (CaaS), or a managed service. Interactive Intelligence Advances Cloud-Based Contact Center Genesys. Correspondence address. [30], "Interactive Intelligence: Transforming the Way Organizations Engage the World", "Interactive Intelligence PureCloud Collaboration Platform Launches", "Pure met à jour son application Pure Connect pour iOS et Android", "Genesys und Interactive Intelligence auf der CCW 2017", "Interactive Intelligence Customer Interaction Center", "Interactive Intelligence makes brilliant debut", "INTERACTIVE INTELLIGENCE INC (ININ) IPO", "Crunchbase: INTERACTIVE INTELLIGENCE INC", "Interactive Intelligence Offers Alternative To SaaS Point Solution Headaches", "Interactive Intelligence Acquires AcroSoft Corp", "Interactive Intelligence Acquires Latitude Software", "Interactive Intelligence Buys Latitude Software For $14 Million In Cash", "Interactive Intelligence Acquires Agori Communications", "Interactive Intelligence Acquires CallTime Solutions", "Interactive Intelligence Acquires Bay Bridge Decision Technologies", "Nasdaq-listed Interactive Intelligence buys Customer360", "Hyland Software buys AcroSoft from Interactive Intelligence", "Genesys to Buy Interactive Intelligence in $1.4 Billion Deal", "Call-Center Software Providers Genesys, Interactive Intelligence to Merge", "Interactive Intelligence sold for $1.4B", "Genesys Completes Acquisition of Interactive Intelligence to Create World's Leading Omnichannel Customer Experience Solutions Company", "Interactive Intelligence creates charitable foundation", "Interactive Intelligence Foundation to Host Dinner-Auction Gala Fundraiser in Support of At-Risk Youth", "Contact Center Customers Rank Interactive Intelligence First in Unified Communications", "Interactive Intelligence Receives Frost & Sullivan's North American Cloud Customer Contact Center Applications Growth Excellence Leadership Award", "Magic Quadrant for Contact Center Infrastructure, Worldwide", "Interactive Intelligence Named among World's Top 500 Software and Service Providers", "Forbes: America's 100 Best Small Companies", "CEO PERSPECTIVE: Defining tech's many facets", https://en.wikipedia.org/w/index.php?title=Interactive_Intelligence&oldid=984892307, Defunct telecommunications companies of the United States, Creative Commons Attribution-ShareAlike License, This page was last edited on 22 October 2020, at 18:44. Contact Us. Interactive Intelligence provides the most innovative contact center and IP telephony products and services available today. REQUEST DEMO, Director of Product Development, Information Technology Manager, Manager, Development Group, I like the chrome extension. INTERACTIVE INTELLIGENCE AUSTRALIA PTY LTD (ACN# 093 451 953 A.C.N 093451953 / ABN# 97 093 451 953 A.B.N 97093451953) is a Proprietary (other) company from NSW, 2060 - Order a Credit Report from Information Brokers today to see the full credit profile of INTERACTIVE INTELLIGENCE AUSTRALIA PTY LTD. By 1997, the company was the first to market an all-in-one customer engagement software suite. Where are Interactive Intelligence's headquarters? With a host of experts in the field of customer experience and engagement we bring you a full agenda with food for thought, insights and best practice examples. Interactive Intelligence Group Department of Intelligent Systems Van Mourik Broekmanweg 6 2628 XE Delft, The Netherlands. Interactive Intelligence CaaS offers two cloud contact center products, one for mid to large business and one for small businesses. SAN FRANCISCO, Dec. 2, 2016 /PRNewswire/ — Genesys® (www.genesys.com), the global leader in omnichannel customer experience and contact center solutions, has completed its previously announced acquisition of Interactive Intelligence. Interactive Intelligence provides the most innovative contact center and IP telephony products and services available today. How many employees are working at Interactive Intelligence? Genesys developed a customer experience platform portfolio from Interactive Intelligence technology. FREMONT, CA: Interactive Intelligence Group, provider of software and services designed to improve the customer experience, is now offering its contact center and dialer software with the new CallScripter application.. By embedding Lync into the Interactive Intelligence contact center agent desktop, it can take full advantage of Lync's ability to provide presence status information of workers throughout the enterprise. With a host of experts in the field of customer experience and engagement we bring you a full agenda with food for thought, insights and best practice examples. Solutions that are modular in nature, built with proven, award-winning products that push the edge of technology to deliver a truly best-of-class offering. INTERACTIVE INTELLIGENCE AUSTRALIA PTY LTD (ACN# 093 451 953 A.C.N 093451953 / ABN# 97 093 451 953 A.B.N 97093451953) is a Proprietary (other) company from NSW, 2060 - Order a Credit Report from Information Brokers today to see the full credit profile of INTERACTIVE INTELLIGENCE … To learn more about the cookies we use, see our. 6. inContact. Artificial Intelligence. Genesys® powers 25 billion of the world’s best customer experiences each year. [9], In May 2009, the company acquired AcroSoft, a provider of insurance content management solutions. Interactive Intelligence Group Department of Intelligent Systems Van Mourik Broekmanweg 6 2628 XE Delft, The Netherlands. Choose business IT software and services with confidence. Box 5031, 2600 GA Delft, The Netherlands. Messaging. [19][20][21] The acquisition was completed in December 2016 and all of the company's products and services were integrated with those of Genesys. 2001 Junipero Serra Blvd Daly City, CA 94014 USA Call: +1 888.GENESYS Through powerful analytics, we transform data into intelligence, in a fast and efficient manner, so that our clients can spend time on what matters most – running their organizations with confidence. Search for other Computer Software Publishers & Developers in Indianapolis on The Real Yellow Pages®. Secretary +31 (0) 15 2784145; A.M.Hoogmoed@tudelft.nl; Office: W6.720 Van Mourik Broekmanweg 6, search Toggle navigation. Interactive Intelligence has focused on an on-premises contact center product, but has recently pushed its PureCloud product suite, which includes a cloud contact center. [28], In 2011, the company was ranked 8th on Forbes list of America's 100 Best Small Companies. For a Master of Science in Computer Science, Specialization in Interactive Intelligence (15 hours), students must select from the following: *The following is a complete look at the courses that may be selected to fulfill the Interactive Intelligence specialization, regardless of campus; only courses listed with bold titles are offered through the online program. What is Interactive Intelligence's industry? The Company was founded by Dr. Donald E. Brown in year 1994. Solutions that are modular in nature, built with proven, award-winning products that push the edge of technology to deliver a truly best-of-class offering. Engage [14], In August 2012, the company acquired Bay Bridge Decision Technologies, a developer of capacity planning and strategic analysis technology. About Secretary +31 (0) 15 2784145; A.M.Hoogmoed@tudelft.nl; Office: W6.720 Van Mourik Broekmanweg 6, Choose business IT software and services with confidence. Interactive Intelligence Group (Nasdaq: ININ) is a global provider of contact centre automation, unified communications and business process automation software and services. Box 5031, 2600 GA Delft, The Netherlands. The foundation raised funds to promote technology education for youth in Indiana and outside the United States. Interactive Intelligence – Interactions UK – an exclusive, inspirational one day event at London’s most iconic landmark: the Shard. Our Story Interactive Intelligence is headquartered in. The company's core product offering was the Interaction Center Platform, which centralized multi-channel business interactions and business processes. [18], In August 2016, after the company put itself up for sale, Genesys agreed to acquire the company for $1.4 billion. Interactive Intelligence Inc. Adapt uses cookies to enhance your experience and help us better understand how you use our website. Interactive Intelligence and Microsoft are working together to provide companies with solutions to manage their customer's experience. These include the short-term success of PureCloud, the company’s financial performance, the importance of customer support and dealing with change. [16], In December 2015, the company acquired Customer 360, based in Mumbai, for around $10 million. [23] It hosted an annual gala and silent auction as part of its fundraising activities. Run your contact center with software that makes great customer experience easy. [13], In July 2011, the company acquired CallTime, an Australian-based reseller. Actionable intelligence. [10], In October 2010, the company acquired Latitude Software, a debt collection software and services provider, for $14 million in cash. [15], In April 2014, the company acquired OrgSpan, a software development company focused on social and business communication. Genesys® powers 25 billion of the world’s best customer experiences each year. Complete the form and we'll be in touch right away. Interactive Intelligence CaaS offers two cloud contact center products, one for mid to large business and one for small businesses. In October 1994, Donald E. Brown founded Interactive Intelligence in Indianapolis, Indiana. The vendor also offers UC technology and niche products within the contact center space. How can we help? Get reviews, hours, directions, coupons and more for Interactive Intelligence at 7601 Interactive Way, Indianapolis, IN 46278. Interactive Intelligence releases enhanced multisite call routing software. Blog In December 2016, the company was acquired by Genesys for $1.4 billion and its products were integrated into the PureCloud, PureConnect and PureEngage customer engagement platforms.[2][3][4]. How can we help? [6][7][8], In 2007, the company developed and cloud computing solutions for contact centers. Unrivaled clarity. 2001 Junipero Serra Blvd Daly City, CA 94014 USA Call: +1 888.GENESYS Interactive Intelligence upgrades intelligent multisite routing software. FAQ | As the leading cloud contact center provider, we are creating tomorrow’s contact center today with innovative call center technology and a commitment to outstanding service. Correspondence address. API Interactive Intelligence India Private Limited's Corporate Identification Number is (CIN) U72300MH2012FTC232187 and its registration number is 232187.Its Email address is ajit.shah@mazars.in and its registered address is C/o Kaliyanwala & Mistry, Plant 13, Extension Off Eastern Express Highway,Pirojsha Ngr, Vikhroli (E) Mumbai MH 400079 IN , - , . Experience easy ] PureEngage is an omnichannel customer engagement for large organizations. [ ]! Adapt uses cookies to enhance your experience and help us better understand how you use website! First to Market an all-in-one customer engagement functionality in one application suite as a service ( ). For youth in Indiana and outside the United States genesys® powers 25 billion of the company formed Interactive Intelligence Microsoft... Cci ) from the IT community the company was the first to an! 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